Shipping & Returns Policy

At NeoGears, we aim to deliver your products quickly and safely.

• Delivery Time:
  
  
  • Inside Dhaka: 1-3 business days
  • Outside Dhaka: 3-6 business days

• Delivery Charge:
  
  
  • Inside Dhaka: ৳60 taka
  • Inside Suburbs: ৳80 taka
  • Outside Dhaka: ৳120 taka

Order Confirmation & Processing:

Orders are confirmed and subsequently processed within 24 hours. You will receive a tracking number as soon as your package is dispatched.

Your satisfaction is our priority. If you're not fully happy with your purchase, we've got you covered.

• Return/Exchange Window:
  
  You can return or exchange products within 7 days of receiving your order.
  
• Eligible Returns:
  
  
  • Wrong item delivered
  • Defective or damaged product
  • Item not as described
    
    
• Conditions for Returns:
  
  
• • Product must be unused, undamaged, and in original packaging
  • Invoice/receipt must be presented
  • No returns on clearance or promotional items (unless defective)
    
    
• How to Return:
  
  

  • Contact or whatsapp us at 01560-039468, or message our Facebook page.

  • Provide your order details and reason for return.

  • Our team will guide you through the process

Refund Process:

• • Refunds are processed after we receive and inspect the returned item
  • Refunds will be issued through bkash/Nagad/bank transfer within 5-7 business days

Note:

• Delivery charges are non-refundable
• In case of exchange, customers may need to cover return shipping costs (unless it’s our mistake)