Privacy Policy

 Privacy Policy

 

Last updated: February 24, 2025

Welcome to NeoGears. This Privacy Policy outlines how we collect, use, and disclose your personal information when you visit or make a purchase from neogearsbd.com (the "Site") or interact with our services (collectively, the "Services").

By accessing our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Services.

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 1. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our operations or legal obligations. When updates occur:

• The "Last Updated" date will be revised.
• We will publish changes on the Site.
• Additional notices may be issued as required by law.

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 2. What Information We Collect

We collect personal data to operate effectively and provide you with a quality experience. Here's how:

 Information You Provide Directly:

• Contact Details: Name, email, phone number, address
• Order Information: Billing/shipping details, payment confirmation
• Account Information: Username, password, security questions
• Support Inquiries: Details you submit through communications

 Automatically Collected (Usage Data):

Collected through cookies and similar technologies:

• Device type, browser, IP address
• Site usage and interaction behavior

 From Third Parties:

• Shopify and service providers
• Payment gateways
• Advertising and analytics partners

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3. How We Use Your Information

Your information helps us:

•  Fulfill orders and provide our Services
•  Send promotional and marketing messages
•  Detect fraud or security issues
•  Offer customer support
•  Improve features and user experience

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 4. Cookies & Tracking Technologies

We use cookies to:

• Power essential features of the Site
• Remember your preferences
• Conduct analytics and optimize content
• Personalize advertising

 Learn more from Shopify's Cookie Policy

You can disable cookies via your browser settings, though it may affect functionality.

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 5. Sharing Your Information

We may share your information with:

Note: We do not share or sell sensitive personal data without your consent.

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 6. Third-Party Sites & Social Media

Links to external websites are provided for your convenience. We do not control their content or privacy practices. Please review their policies before sharing any information.

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 7. Children’s Privacy

Our Services are not intended for individuals under 16. If we learn that a child has submitted personal data, we will promptly delete it. Parents may contact us to request deletion.

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 8. Security & Data Retention

We implement reasonable security measures but cannot guarantee 100% protection. We retain your data:

• As long as necessary to fulfill the services
• To comply with legal obligations
• To resolve disputes and enforce agreements

Avoid sharing sensitive info over unsecured channels.

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 9. Your Privacy Rights

Depending on your location, you may be entitled to:

• Access/Know: View personal data we hold

• Delete: Request deletion of your data

• Correct: Fix inaccuracies

• Transfer: Get a copy or transfer your data

• Restrict: Limit data processing

• Withdraw Consent: Revoke previously granted permission

• Unsubscribe: Opt out of marketing messages anytime

To exercise your rights, contact us at:
Email: neogearsbd@gmail.com
Phone: +880 1560-039468We may require identity verification before processing your request.

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10. International Data Transfers

Your information may be stored or processed outside your country. For transfers out of the EU/UK, we use:

• European Commission’s Standard Contractual Clauses
• Or other approved data transfer mechanisms

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 11. Complaints

Have concerns? Reach out to us using the contact details below. If you're not satisfied with our response, you may have the right to contact your local data protection authority.

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 Contact Us

We’re here to help.

NeoGears
 Email: neogearsbd@gmail.com
 Phone: +880 1560-039468